TrueTandem developed and supports the IRS Integrated Management System (IMS), a robust case management application enhancing efficiency in taxpayer compliance reviews. With ~5,000 users and over 21 million documents, IMS enables seamless collaboration across IRS business units for both rapid and extended audits. Built on a custom .NET architecture, IMS incorporates data synchronization, secure integration, and role-based access to protect sensitive data while streamlining IRS workflows.
TrueTandem has held contracts on IMS for 14 consecutive years, highlighting our ability to understand what is important in applications development, including customer relationships, getting requirements right, and building/integrating products correctly.
The original business need was a system to manage taxpayer examination (audit) that needed to be incredibly detail oriented, flexible, team based, and could be used in both connected and disconnected mode. The system is considered mission critical requiring 24/7/365 availability. To meet the needs of the IRS, TrueTandem worked to develop Issue Management System (IMS), a comprehensive collection of 4 systems containing both custom and COTS based functionality. The initial system was developed in 2006 and deployed in 2008. Subsequent years continued to add sub-systems and functionality including the conversion of the application into a software platform useable by multiple business groups and COTS based data warehouse reporting capabilities. As of May 2020, IMS is used by approximately 5,000 users across the LBI, SBSE, and Appeals operating divisions. There are in excess of 75,000 open examinations and 420,000 closed examinations as well as over 13-million system integrated Office and PDF documents. TrueTandem has worked hand in hand with stakeholders, developed and supports four unique IMS systems, dedicates team members for IMS helpdesk, and closely manages all federal compliance.
TrueTandem partnered with the Small Business Administration (SBA) to modernize SharePoint Online for the Office of SBIC Examinations (OSE) and the Office of Investment and Innovation (OII). By integrating SharePoint with Salesforce and AWS, automating workflows with Power Automate, and enhancing document management with VBA and Excel customizations, TrueTandem streamlined operations and improved collaboration. The solution reduced manual data entry, ensured compliance with scalable governance models, and enabled seamless data retrieval. This modernization effort enhanced efficiency, security, and interdepartmental coordination across SBA.
TrueTandem developed and supports a secure, scalable case management system that streamlines workflows and enhances automation for compliance reviews. With robust data integration and online/offline functionality, the system ensures efficiency while maintaining 24/7 availability and strict federal compliance.
TrueTandem migrated a data management system to a secure, cloud-based platform, enhancing efficiency, automation, and security while enabling seamless access and ongoing improvements.
TrueTandem modernized a legacy correspondence system with a cloud-based, low-code platform, enhancing efficiency, automation, and scalability. The new solution streamlines tracking, workflows, and e-signatures across 23 offices, leveraging AI and real-time dashboards to improve communication, reduce costs, and ensure compliance.
We modernized an enrollment database and IT service desk using Power Platform and Dataverse, enhancing automation, security, and efficiency. The new system streamlines member management while the IT portal improves issue tracking with automated workflows and real-time notifications, delivering enhanced capabilities on time and within budget.
TrueTandem modernized a legacy case and correspondence system with a cloud-based, low-code platform, improving efficiency, automation, and decision-making. Leveraging Power Platform, Azure, and AI, the solution streamlines tracking, routing, and response workflows, reducing costs, enhancing transparency, and increasing agility.
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This migration included pushing the system to cloud production, transferring all production data, training and knowledge transfer, and enabling independent manage and operations of the new system.
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